1.Pre-sales consultation

Pre-sales technical support: Our application engineers have professional background knowledge in the field of X-ray, proficient in various X-ray analysis and testing methods, and are very skilled in the application of physics, chemicals, materials, semiconductors and other products, and can help customers choose the right test program.

2.Installation and debugging

（1）Equipment installation：Our engineers are very familiar with the X-ray diffractometer and other series of instruments, with many years of work experience, and track and guide the whole process, the positioning, assembly and connection of the equipment is safe and fast, and can be competent for complex installation environments such as limited space and special sites.

（2）Equipment debugging：We are rigorous and scientific to the test operation of the equipment, we are in strict accordance with the customer's demand indicators and the performance of the equipment debugging, and follow the customer's laboratory energy use specifications.

3.After-sales service

（1） Equipment training：Combining theory with practice, our training is easy to understand and thorough, both professional detailed instructions, but also detailed online video explanation, Whether X-ray diffractometer or X-ray single crystal diffractometer or other analytical instrument, whether you have a professional background or not, no matter whether you have a professional background, as long as you follow our training to operate and study carefully, you will become a professional instrument operator and experiment manager.

（2）Equipment maintenance：We have a detailed instrument maintenance specifications and plans, users can do the maintenance of the instrument alone under our professional training.

（3）Equipment maintenance: We not only have professional after-sales maintenance personnel, but also use a variety of ways to respond to customer maintenance requirements, to provide the best solution, such as online technical problems that can not be solved, within 72 hours to send professional on-site solution, maintenance personnel should analyze the results, provide fault reports. In addition, the equipment quality guarantee period shall begin from the date of acceptance of the instrument and delivery to the buyer. The seller will guarantee the equipment for one year and provide free technical support for life. In addition, the product provides free software upgrade service for life.