1. Customer service concept

Dandong Tongda Technology Co., Ltd. emphasizes the customer service concept of “customer needs as the starting point” and strengthens the customer service system. Our services go beyond the traditional response support concept for troubleshooting, from planning, design to implementation, providing systematic, reasonable, effective and end-to-end services to help users master and utilize new products, new technologies, and comprehensive Improve the actual use value of products, improve user productivity and service standards.

2. Customer Service System

In order to provide users with the highest quality service, Tongda Technology regards service as the most important product, establishes a complete and scientific service management specification, and strives to make the service professional, diversified and hierarchical, providing users with Long-term, comprehensive technical support and services including technical consulting, engineering

implementation, and professional training. Customer service runs through the entire process of pre-sale, sale and after-sales.

Pre-sales services include:

1. Business Consulting: Customers can quickly get the service assistant's service through customer service hotline, email, fax, website message, etc., so that you can understand the business scope of our company in the shortest time.

2, technical consultation: through the establishment of customer technical advice hotline, e-mail, website message reply, etc. to answer customer technical advice and technical communication with customers.

3. Product plan: Through many communication with customers, understand the current situation of customers, customer needs, and assist the best products and models according to the actual situation of customers.

In-sale services include:

1. Professional training: Doing professional training related to products is a necessary condition for project establishment, ordering, implementation and use. Based on the importance of professional training, our company has established a complete set of pre-sale, sale and after-sales training systems. .

2. After the product arrives at the site, the site will focus on training, and provide overall training for specific use requirements and technical features, so that the customer can systematically grasp the product principle, configuration and use, so that the customer can master the daily operation and use of the entire product.

After-sales service includes:

1. Product maintenance: Provide customer's maintenance requirements in a variety of ways (customer service hotline, email, fax, website message) to provide the best solution. If the customer service personnel can't solve the problem, we will pick it up. Immediately respond to the service call, such as technical problems that cannot be solved by the phone, dispatch a professional to solve the problem within 72 hours. After the troubleshooting, the maintenance personnel should analyze the result and provide a fault report.

2, quality assurance: from the date of acceptance of the instrument to the buyer, as the equipment quality assurance period begins. The seller has a one-year warranty on the equipment and free technical support for life.

3. Upgrade service: Provide lifelong free software upgrade service for products. Due to changes in user needs, our company will charge a fee at a preferential price.