Customer satisfaction is our eternal pursuit. To provide users with efficient and comprehensive services, and to maximize the protection of users' investment interests is our constant service principle.

1.The first question responsibility system

Respond immediately after the customer requests the service to ensure that each customer's service request is the fastest and most satisfactory response. Any department or any employee of the company has the responsibility and obligation to answer and solve the problem to the user as long as it receives any form of service request from the user. For questions that cannot be answered, resolved, or surpassed by one's own responsibilities, you should write down the user's contact information and answer the user after finding the answer. Or hand over the telephone records to the customer service department, and coordinate with the company to assign a special person to contact the user.

2.the person responsible for the system

In order to solve your problem at the fastest speed, our company adopts the first-person responsibility system to configure the special person responsibility system, and the first person's telephone record is handed over to the customer service department, and the company internally coordinates and assigns a special person to the customer. The service, and the customer's every request, establish a service file, and has been monitored in real time until the problem is satisfactorily resolved. At the same time, when the customer's next service request arrives, the last service personnel will be prioritized for the best service effect.

3.Service response method

Quickly respond to customer service requests in the following ways:

1. Customer Service Center Customer Service Hotline (86-415-6123805) to ensure that users can get 24-hour technical support. Using this to solve most customer service requests is also the best way to comply with the modern customer service model. Customers are advised to adopt this approach.

2, fax service (0415-6153217): For more eager, the phone can not clearly describe the service request, it is recommended that customers use fax.

3. E-mail: For general service requests, users can use e-mail: firefly@tongdatek.com can both issue service requests and save on phone bills.

 Product training

1. Training objects

Dandong Tongda Technology Co., Ltd. trains the relevant technical personnel designated by the unit or individual who sells the products, including product administrators and daily operators.

2. Training methods

(1) Provide indoor and on-site training for operators;

(2) On-site training is provided by the main technical staff.

3. Training arrangements

(1) We provide on-site technical training to users free of charge according to user needs. The contents include equipment installation and commissioning, detailed circuit diagram of control system, maintenance and maintenance technology of high-voltage generator X-ray tube, and other related technical problems. After the training, the buyer shall provide free technical service at any time in case of operational obstacles. To ensure the normal operation of the equipment.

(2) During the operation of the product, we will regularly assign technicians to visit and conduct targeted peer-to-peer training, strengthen professional knowledge, improve skills, and master the daily maintenance of the product.